Frequently Asked Questions

R&A chocolates are designed by a sweet treat twosome with a 100-year history in chocolate, created with sustainable cocoa, just enough sugar, a drizzle of wildflower honey and a pinch of sea salt. We have replaced the palm oil with organic fresh cream giving our chocolates a uniquely rich and indulgent flavour and texture. And because we use organic fresh cream, our chocolates are best kept chilled in the fridge and eaten within a couple of weeks - if they last that long! Try them to taste the difference fresh makes…

Once you have placed your order, your chocolates should arrive within 5-7 working days.

As soon as your order has despatched, you will receive a Royal Mail tracking link. We despatch using the Royal Mail 24hrs service which takes 1-3 working days.

If you have a query regarding your order, please contact us on info@russellandatwell.com

We will try to help. Please contact us on info@russellandatwell.com with your order details and we will see what we can do!

Sorry, not yet! Firstly, we have strived for delicious tasting products and to locally produce whenever possible. We have chosen to use British organic cream and butter as opposed to tropical oils (like palm & coconut) which are typically imported from halfway across the planet. We also use responsibly-sourced honey (our suppliers recently won 'Best Buy' in the Ethical Consumers Honey Survey).   However, never say never! If we manage to crack a delicious vegan chocolate we will definitely let you know!

We specially select our cocoa for its rich and fine taste and, true to our values, all our cocoa is from sustainable sources. Our cocoa growers are passionate about sustainability, supporting the environment, transparency and social responsibility.  The centres of our chocolates use single origin Fino de Aroma beans from Columbia and, uniquely for our Rich Dark chocolate, we source rare premium-quality cocoa from the Solomon Islands.  

Sorry, not at the moment! Due to exceptional demand, we have temporarily switched this feature off - it will re-appear soon!

For pouches, we use recyclable mono-layer plastic (kerbside recyclable by some councils and most major supermarkets). Our glass jars are made from recycled glass and are recyclable and refillable. Our Eco Refill pouches are made from glassine paper (recyclable as paper). We use paper bubble-wrap, sizzle-paper filler, recyclable tissue paper and recyclable cardboard postal boxes.

Sorry, no! Due to the fresh nature of our chocolates, we are currently only able to deliver to the UK.

As our chocolates are fresh, they do need to be kept chilled in the fridge.

Whilst the drop of organic honey will keep them fresh in transit until you can refrigerate them at home, like any chocolate, they will melt in very high temperatures.

For this reason, we will pause sending out chocolates on very hot days. Luckily, in our climate, that is not very often!

We'll make sure you are notified of this by email and on our website and that your chocolates are sent out to you as soon as possible.

We’re so excited to return to back to a ‘new normal’. At the start, as we make each fresh batch of chocolates, it will be available to buy from the site - just like with fresh bread in a bakery, when it's gone, it's gone! 

We’re keeping the range simple – focused on three Triple-Pack bestsellers – the same as the Dragons tasted - so that we can maximise supply and minimise complexity – this means we can get your chocolates out quickly (target within 5-7 working days).

Once our supply situation stabilises, we’ll open the wider store with more options on glass jars and refills as well as subscriptions - this will be later in the year. 

If you sign up to our chocolate mailing list, we will let you know once Jars and refills are available again.

If you are a deli, cafe or small shop with a fridge and foody customers, then the simplest thing to do is order our 'starter' pack of 12 Milk, 12 Caramel, 12 Dark pouches with shelf-wobblers and postcards. We are currently delivering into retailers as of September.

If you are a larger retailer, or want to speak with us,  please send us an email to sales@russellandatwell.com and let's talk!

Not yet, but we're working on it! We are still a small company with very simple systems so we recommend ordering 1-2 weeks before a desired date, such as a birthday or holiday.

We set out to make chocolates that take taste and texture to the next level, replacing the palm oil with fresh organic cream with absolutely no artificial preservatives, flavours or colours.  This means that our chocolates need to be kept chilled in the fridge. This maintains the authentic flavours of the fine ingredients we use which come from artisan British producers, who, like us, are passionate about taste.   

Typically, the chocolate that you find in your local supermarket or chocolate shop can be eaten up to a year after it is made.  In order to achieve this, chocolate companies use dried milk and artificial preservatives to extend the shelf life of their products. We believe that by using fresh ingredients, the taste is richer and melt-in-the-mouth sublime. Being fresh, our chocolate does have a shorter shelf life and needs to be stored in the fridge to retain the authentic taste of the ingredients. It’s the real taste of chocolate!

Why use palm oil which is transported half way round the world, when you can use delicious cream from organic British farmers? Apart from saving all those food miles, unsustainable palm oil production has been responsible for huge amounts of deforestation, which has had severe consequences on animals (in particular orangutans), the environment and local communities.

Because everything tastes better fresh...

...we have replaced the palm oil with organic fresh cream giving our chocolates a uniquely rich flavour and texture. 

The generous dollop of fresh organic cream and butter is added to our sustainable cocoa, together with just enough sugar, a drizzle of wildflower honey and just a pinch of Dorset Sea Salt - this is the core recipe for just about all our chocolates.

Try them to find out!

We currently make 5 delicious fresh chocolate flavours:

Creamy Milk - a hand-finished, rich milk chocolate shell with a rich milk chocolate centre and a touch of caramel.

Salted Caramel - a hand-finished 70% dark chocolate shell with a rich milk chocolate and salted caramel centre. 

NEW Cracking Hazelnut - a hand-finished rich milk chocolate shell tumbled in crunchy nuts with a creamy roasted Italian hazelnut and chocolate centre. 

Smooth Dark - a hand-finished 70% dark chocolate shell with a rich dark chocolate centre and a drop of honey. 

Extra Rich Dark - a luxurious 70% chocolate shell, with a cool creamy centre, enriched with premium 100% Solomon Islands cocoa, perfectly blended with organic double cream, a drop of honey and a pinch of salt. 

Our Extra Dark chocolates are for the true dark chocolate connoisseur - they really pack a punch!

To get their unique and luxurious flavour, we have used super-premium cocoa and so we're afraid we have to charge a little more for them - sorry!  If this is a little steep for you, then you could always try our delicious signature Smooth Dark chocolates. 

We will be selling our triple-pack bestseller range, so 3 x 90g pouches. We will keep you posted as and when we re-stock our 160g refillable Eco-Jars and 160g refill pouches.

Our 90g pouches contain around 12 fresh chocolates.

Our 160g gifting jars contain around 20 fresh chocolates.

Our 160g Eco jar refills contain around 20 fresh chocolates.

All our chocolates are made here in the UK to a recipe created by our master chocolatier Steve (Russell). Just about all our ingredients are British, apart from the cocoa, which is sustainably sourced, predominantly from Colombia.

The artisanal factory that makes our chocolates was the very first customer for Giles' family business back in 1921 - buying a 7lb block of chocolate!

Because our chocolates are fresh, you need to keep them in the fridge to maintain the delicious fresh flavours.

We always ensure that your products will have at least 2 weeks' shelf-life when they are sent out. 

However, we'll be surprised if you need that long to eat them!

Yes!

We are always looking to create new flavours! For example, we had a very successful limited edition Seville Orange chocolate for the festive season in 2021.

Watch this space! Sign up to our newsletter to find out all about our new flavours as and when they launch.

And do get in touch on InstagramFacebook or Twitter or on email to info@russellandatwell.com to tell us what flavours you'd love to see go fresh.

Thanks for your interest! 

Please follow us on InstagramFacebook or Twitter and sign up to our newsletter here to find out all our latest news and offers. You can also read our blogs and news pages here on our website.

What allergens do your chocolates contain?

Our chocolates contain milk and soy. They may also contain traces of nuts as they are made in a facility that uses tree nuts and cross-contamination is possible.

Are your products gluten free?

All our ingredients are free from gluten.  However, we cannot guarantee that they are ‘gluten-free’ as the equipment we use to make our chocolates does come into contact with gluten from time to time.

Are your chocolates nut free?

Our chocolates are not suitable for people who suffer from a nut allergy or intolerance as all our chocolates are made in a facility that uses tree nuts and cross-contamination is possible. Clearly our Cracking Hazelnut Chocolates also contain nuts.

What is soya lecithin and why do you use it?

Soya lecithin is a natural stabiliser derived from the soya bean. We use it in our chocolate to make it lovely and smooth which allows us to create the chocolate ‘crack’ around our rich creamy centres. Our soya lecithin is non-GMO (which is the same for all our ingredients for that matter - this means it is not Genetically Modified).

Where can I find a full list of ingredients for your chocolates?

Essentially, all our products are built from a 'core recipe' of sustainable cocoa, a generous dollop of organic cream & butter, just enough sugar, a drizzle of wildflower honey and just a pinch of Dorset sea salt.  If you need more detail, the specific ingredients and nutritional values are listed against each product in our online Chocolate Shop here.

Is your cocoa sustainably sourced?

We specially select our cocoa for its rich and fine taste and, true to our values, all our cocoa is from sustainable sources. Our cocoa growers are passionate about sustainability, supporting the environment, transparency and social responsibility.  The centres of our chocolates use single origin Fino de Aroma beans from Columbia and uniquely, for our Rich Dark chocolate, we source rare premium-quality cocoa from the Solomon Islands.  

Do you use cocoa from these various sources in all of the chocolates?

We use a variety of different cocoas for each chocolate, with the centre typically coming from Luker and the outer shell typically coming from Frey.  Our Solomon Islands cocoa comes from Firetree. 

Luker Chocolate is a family-owned business in Colombia. All their chocolate is made in Colombia and they work directly with over 50 cocoa farmer cooperatives to train, educate and promote sustainable and profitable cocoa models that increase their income and quality of life. In 2011 they started to plant cocoa forests in regions of Colombia heavily impacted by armed conflict. 

Frey’s cocoa comes from partnership programs with local farmers' organisations and cooperatives, financing projects that have a lasting positive impact on the cocoa communities. 

Firetree focuses on funding the farmer direct, paying twice the average farm gate price.  They work with governments and NGOs and visit the farms themselves to ensure good farming practices are adhered to. 

Which of your ingredients are organic?

We focus on sourcing the highest quality ingredients produced to high ethical standards, hence all our dairy ingredients are organic. We believe this sets the highest standards, not only for taste but also for animal welfare. Wherever possible, we source from small local British producers who are passionate about their craft.  The organic farms we use are all within 12 miles of the dairy and the cows graze for over half the year on pasture.  On most of the farms, the cows even get to choose when they would like to be milked!

Where can I find a full list of ingredients ?

Essentially, all our products are built from a 'core recipe' of sustainable cocoa, a generous dollop of organic cream & butter, just enough sugar, a drizzle of wildflower honey and just a pinch of Dorset sea salt.  If you need more detail, the specific ingredients and nutritional values are listed below:

Creamy Milk:

Sugar, Organic Double Cream (MILK), Cocoa Mass, Cocoa Butter, Honey, Milk Powder (MILK), Organic Butter (MILK), Golden Syrup, Cocoa Powder, SOYA Lecithin, Natural Vanilla Extract & Flavour, Sea Salt.

ALLERGENS IN CAPS, MAY CONTAIN TRACES OF NUTS

Salted Caramel:

Sugar, Organic Double Cream (MILK), Cocoa Mass, Cocoa Butter, Golden Syrup, Organic Butter (MILK), Cocoa Powder, Milk Powder (MILK), Sea Salt, SOYA Lecithin, Natural Vanilla Extract & Flavour.

ALLERGENS IN CAPS, MAY CONTAIN TRACES OF NUTS

Cracking Hazelnut:

Sugar, Hazelnuts, Cocoa Butter, Double Cream, Milk Powder, Cocoa Mass, Soya Lecithin, Sea Salt, Natural Flavour, Vanilla Extract

ALLERGENS IN CAPS, CONTAINS NUTS.

Smooth Dark:

Cocoa Mass, Organic Double Cream (MILK), Sugar, Cocoa Butter, Honey, Organic Butter (MILK), Cocoa Powder, SOYA Lecithin, Sea Salt, Natural Vanilla Extract & Flavour.

ALLERGENS IN CAPS, MAY CONTAIN TRACES OF NUTS

Extra Rich Dark:

Cocoa Mass, Organic Double Cream (MILK), Honey, Sugar, Cocoa Butter, Cocoa Powder, Organic Butter (MILK), Sea Salt, Natural Vanilla Flavour.

ALLERGENS IN CAPS, MAY CONTAIN TRACES OF NUTS

Why use palm oil which is transported half way round the world when you can use delicious cream from Organic British Farmers?  Apart from saving all those food miles, unsustainable palm oil production has been responsible for huge amounts of deforestation which has had severe consequences on animals (particularly orangutans), the environment and local communities.

Is your chocolate suitable for vegetarians ?

Yes, our chocolates are suitable for vegetarians.

Do you sell vegan chocolates?

Sorry, not yet! Firstly we have strived for delicious tasting products and to locally produce whenever possible. In this respect, we have chosen to use British organic cream and butter as opposed to tropical oils (like palm & coconut) which are typically imported from halfway across the planet. We also use responsibly-sourced honey (our suppliers recently won 'Best Buy' in the Ethical Consumers Honey Survey).   However, never say never - if we manage to crack a delicious vegan chocolate we will definitely let you know!

How do I place an order?

Just select the products you would like using the "Add to Basket" button. 

When you are ready to proceed, go to the cart and click "checkout", then follow the instructions to provide us with your delivery and payment details (we accept all major credit and debit cards).

Alternatively, simply click the "Buy Now" button to check-out quickly using Apple Pay, Google Pay, PayPal or Shop Now.

Once we receive your order, we aim to get it to you within 5-7 workings days, although you will usually receive it much sooner.  

Your chocolates will be delivered via Royal Mail 24.  Our pouches come in a slim pack which fits directly through your letterbox. 

How do I update the number of items in my cart/remove an item?

Simply click on the trolley icon to amend the quantity or remove the item from your basket.

Help! The chocolates I want are unavailable

Don't worry, they'll be back in stock soon! 

We typically make a batch of fresh chocolates every month and we are doing our best to manage demand. 

Can I cancel/amend my order?

As a fresh food company, once our orders are packed up they go straight out to you so that may not be possible, but please get in touch at info@russellandatwell.com and we'll see how we can help.

Can I send something as a gift?

Normally, yes! However, we are currently experiencing a peak period so we have temporarily disabled this option to get our chocolates out to you as quickly as possible. We will keep you posted when this option is available again!

How do I know you have received my order?

You will receive an email confirmation of your order.  Your chocolates should arrive with you within 5-7 working days.

Where do you deliver to?

Due to the fresh nature of our chocolates, we are currently only able to deliver to the UK. 

When will my chocolates arrive?

We despatch using the Royal Mail 24hrs service which takes 1-3 days. You should expect your chocolates 5-7 days from your date of order.  

How much does delivery cost?

We offer FREE delivery if you order 2 pouches or more, or if you spend more than £10.

Delivery costs £2 for all orders under £10. 

Is it safe to send your chocolates through the post?

We have thoroughly tested our chocolates to be safe to post and, if necessary, spend a few days in a warehouse awaiting delivery - this is largely thanks to the drop of honey that acts as a wonderful preservative for the chocolates. Hence they should be deliciously fresh on arrival. Just get them into a fridge once they arrive and enjoy them chilled at your leisure thereafter. 

Where's my order?

As soon as your chocolates are packed up and ready to go, you’ll receive an email notification to say they are on their way. You will then receive your chocolates in 2-3 working days (we use Royal Mail 24 so the exact delivery time is down to them). We expect you should receive you chocolates with 5-7 days of placing your order.

Is it safe to send your chocolates through the post?

We have thoroughly tested our chocolates to be safe to post and, if necessary, to spend a few days in a warehouse awaiting delivery - this is largely thanks to the drop of honey that acts as a wonderful preservative for the chocolates. Hence they should be deliciously fresh on arrival. Just get them into a fridge once they arrive and enjoy them chilled at your leisure thereafter.  

Please contact us on info@russellandatwell.com if you experience any problems.

Firstly, sorry!  Our chocolates, like any other chocolates, will melt in warm temperatures.  Given they contain fresh cream (and no palm oil), they are a little more delicate than most!  So we have a 'warm weather' plan for the handful of days in the British summer when things get a bit toasty - we anticipate this to be in June-August.

When the temperature rises above about 22 degrees Celsius across the country, or if it's particularly sunny, we will monitor carefully and reserve the right to 'pause' posting packs out until the temperature drops again.  Under 'normal' British conditions, this will typically only mean pausing for 2-3 days as the sunshine rarely seems to last very long!

Our priority is to get our delicious chocolates to you in the best possible condition.

Thanks for your understanding.

What payment methods do you accept?

We accept all major credit and debit cards, as well as Apple Pay, Google Pay, Shop Pay and PayPal.

You can select your preferred payment method at checkout.

My payment hasn't gone through, what should I do?

Please try an alternative payment method or contact us at info@russellandatwell.com and we'll do our best to help.

Do I need to set up an account to place an order?

No!  You can simply check-out as a guest.

And at checkout you can  "Save my details for a faster check-out" to make things even easier next time you order.

Help! I can't remember my password

No problem, just hit "Forgot My Password" at login and we'll send you an email to reset it.

What if I'm not happy with my chocolates?

We are pretty sure that our chocolates are going to be even better than you expected but occasionally things can go wrong. 

If they do, we want to hear about it! Please contact us at info@russellandatwell.com and we will work out what we can do to make you happy.

Can I get a refund if I miss my delivery date?

We aim to get your chocolates to you within 5-7 working days of placing your order, although you will usually receive them much sooner. Once your order is ready to dispatch we use the Royal Mail 24 Hour Courier service to get your chocolates to you as soon as possible. 

However we cannot guarantee our delivery dates, since postal delays may occur that are not within our control.  For this reason we regret we cannot offer a refund in these circumstances. 

For any queries, please contact us at info@russellandatwell.com

What if my chocolates arrive damaged?

Our chocolates are sent out in bespoke boxes and we have done extensive testing to make sure they arrive in mint condition. However, things do occasionally go wrong.  If this happens to you, we want to hear about it!  

If your chocolates are damaged or do not arrive in perfect condition, please contact us on info@russellandatwell.com.  It would be really helpful to have some photos too, so we can make sure that next time they arrive in great condition.

Where is my order?

Once we receive your order, we aim to get it to you within 5-7 workings days, although you will usually receive it much sooner.  

Your chocolates will be delivered via Royal Mail 24.  Our pouches come in a slim pack which fits directly through your letterbox, while our glass jars are delivered in a branded parcel-box.

Please contact us on info@russellandatwell.com if you experience any problems.

What if I change my mind?

As our products are fresh, we pack them up and send them off to you as soon as we can.  This means that unfortunately we cannot guarantee a refund if you change your mind. You can get in touch with us at info@russellandatwell.com

What is your approach to sustainability?

As well as making delicious chocolate, one of our core aims is to have a net positive impact as a business. To us, this encompasses everything from interactions with communities, paying (at minimum) the living wage to people who work for us and minimising the environmental impacts from the sourcing of our ingredients and packaging.  As we start up, our decisions are guided by these considerations and once we are up and running as a business, we aspire to achieve B Corp Certification which will legally require us to consider the impact of our decisions on workers, customers, suppliers, community, and the environment.

Is your cocoa sustainable?

We specially select our cocoa for its rich and fine taste and, true to our values, all our cocoa is from sustainable sources. Our cocoa growers are passionate about sustainability, supporting the environment, transparency and social responsibility.  The centres of our chocolates use single origin Fino de Aroma beans from Columbia and uniquely for our Rich Dark chocolate we source rare premium-quality cocoa from the Solomon Islands.  

Do you use cocoa from these various sources in all of the chocolates?

We use a variety of different cocoas for each chocolate, with the centre typically coming from Luker and the outer shell typically coming from Frey. Our Solomon Islands cocoa comes from Firetree. 

Luker Chocolate is a family-owned business in Colombia. All their chocolate is made in Colombia and they work directly with over 50 cocoa farmer cooperatives to train, educate and promote sustainable and profitable cocoa models that increase their income and quality of life. In 2011 they started to plant cocoa forests in regions of Colombia heavily impacted by armed conflict. 

Frey’s cocoa comes from partnership programs with local farmers organisations and cooperatives, financing projects that have a lasting positive impact on the cocoa communities. 

Firetree focuses on funding the farmer direct paying twice the average farm gate price.  They work with governments and NGOs and visit the farms themselves to ensure good farming practices are adhered to. 

What is your packaging made from and is it environmentally friendly?

We have discovered that packaging is a complicated area!  We have always strived to minimise environmental impact whilst also having packaging that can protect our fresh chocolates in the cold & sometimes moist environment of home fridges. While we are happy to be improving, especially with glass & refillable jars, we are not yet satisfied!

Pouches 

Our original 90g pouches were made from oxo-degradable materials which are generally accepted to be a marginally better environmental option than standard non-recyclable flexible plastic packaging.  The pouches break down in a much shorter timeframe than standard plastic flexible packaging. In landfill, oxo-degradable plastics degrade to water and carbon dioxide and leave no toxic by-products. 

However we are now migrating away from oxo-degradable pouches to fully recyclable mono-layer plastic pouches (LDPE 4). These new pouches can be recycled kerbside by some councils and can be brought to most major supermarkets for recycling. 

During this time, you may receive your chocolates in oxo-degradable pouches, LDPE 4 pouches, or both.  

We will always choose the most cost-effective sustainable pouch that keeps our product fresh in your fridge.

Refillable Jars & Eco Pouches

Our products packaged in jars are not currently available. However, when they are, our jars are made from recycled glass.  They are themselves recyclable, but importantly they are also refillable - and thus if you buy one of our fresh chocolate jars from the site, it will come with a rinseable label.

https://www.russellandatwell.com/collections/glass-jar-gifting-range

You can then buy 'Eco Jar Refills' https://www.russellandatwell.com/collections/eco-jar-refill-collection to top up your jars.  These refill chocolates are supplied in paper-based glassine packaging that is biodegradable and recyclable. 

Postal Boxes & other packaging

We have strived to ensure that all other packaging materials are recyclable, and are themselves usually made from recycled paper too. 

We use 'paper bubble-wrap' for our Jars, recyclable tissue paper & information cards. Our postal boxes are 100% recyclable and biodegradable and made from FSC certified forests.

Can your Oxo-Degradable pouches be put in with the plastic recycling?

Unfortunately not.

Most recycling companies do not accept oxo-degradable plastics as there is the potential for the oxo additives (which help breakdown the plastic) to impact the quality of the recycled plastic. Until that changes, you can put your pouches in with the non-recyclable waste.

Will you be looking at other packaging options?

We certainly will!

 As we scale up, there will be an increasing range of options available to us. Many of the packaging options which we would like to use need to be ordered in tens of thousands and we aren’t making that many chocolates yet. The more you eat the sooner we will get there! 

We don’t just want to make delicious chocolates, we also want to have a net positive impact and as such, sourcing packaging with the lowest environmental footprint is very important to us.

We make our chocolates in batches because they are fresh.  Each fresh batch has 8+ weeks shelf life.  New retailers are sent their first order as soon as a fresh batch arrives, with a minimum of 6 weeks' shelf life wherever possible.

Initial orders may be made via our website and paid for on placement of order.  

Once your account is open, we offer 30 day terms from the date of delivery.

Your order will be delivered by our courier on an ambient overnight run. Please pop it in the fridge as soon as it arrives!

The drop of honey in the chocolates will keep them deliciously fresh while they are in transit.

Six cases is our minimum order carriage paid.  This could be 36 pouches (6 cases) or 24 jars (6 cases), or a combination of pouches and jars. 

We've reduced the cost of our products recently to get to a sharper price point. 

Pouches are £3.37 + VAT (Extra Dark  £3.84).

Jars are £7.25 + VAT (Extra Dark  £8.27).

Please note: these prices are for a minimum order of 6 cases.

You know your customers and the margins you would like to achieve, and pricing is very much your choice. As a guide, we recommend pouches retail between £6 - £6.50 and jars retail between £12 - £13.

As chocolate is an impulse purchase, for the best activation in-store, follow these simple steps;

- post the arrival of the chocolates on your social media and talk to customers about ‘fresh’ chocolates as the concept will be new to them

- put the fresh chocolates at eye height in the fridge nearest to the till or with snack items and desserts 

- apply a good price point - this is something new for consumers so encourage them to buy a bag with a good price!

- use the fresh chocolates for sampling with your regular customers to encourage them to trial the product

Steve is always thinking up new flavours!  We loved his Seville Orange limited edition flavour that came out for Christmas 2021.  For now though we are focusing on 5 flavours in 2 pack formats.  But watch this space... anything new and our retailers will be the first to know!

We are transitioning to pouches made from recyclable plastic. In some areas these can be recycled in your household recycling 'kerbside'.  They are also accepted at major supermarkets nationwide.  

Our glass jars are made from recycled glass and are fully recyclable.

Our recommended, and most popular, first order is:

- 12 x 90g pouches of Creamy Milk

- 12 x 90g pouches of Smooth Dark

- 12 x 90g pouches of Salted Caramel

This is a balanced order, hitting the biggest-selling flavours, follow-up orders then typcially become either more 'Milk' focused (e.g. you then order an additional 12 x Cracking Hazelnut) or more 'Dark' focused (e.g. you then order an additional 12 x 'Extra Dark').

Click here to order now!

We're very sorry, but due to exceptional demand, we have paused sending sample packs to retailers. 

Instead, our suggestion is that you buy our Number One-selling consumer pack 'The Golden Monty' directly from our website by clicking here.  This pack includes one pouch of each of the three flavours contained in our recommended retailer first order below.  

If you like the taste of our delicious fresh chocolates, we will then refund the cost of this pack against your first full order.

Our recommended retailer first order contains:

- 12 x 90g pouches of Creamy Milk

- 12 x 90g pouches of Smooth Dark

- 12 x 90g pouches of Salted Caramel

This is a balanced order, hitting the biggest-selling flavours.  

Based on sales, follow-up orders then typically become either more 'Milk' focused (e.g. by ordering an additional 12 x 'Cracking Hazelnut') or more 'Dark' focused  (e.g. by ordering an additional 12 x 'Extra Dark').

For larger orders, please contact us directly at sales@russellandatwell.com

Simply, find your favourite product on our website and click the button that says "Subscribe & Save 5%". 

Then, choose the frequency from the drop-down (every 4, 6 or 8 weeks) and add to basket. You will be charged for the first pack immediately and then we will keep your payment details on record to charge you for the next pack.

Once you have purchased a subscription from us, you will be sent a link to your customer portal. Then, follow the link to “Manage Your Subscriptions” to make changes including cancelling and amending your order, changing payment details and delivery dates.

You can access your customer portal through your store account login. Please contact us at info@russellandatwell.com with any issues.

If you purchase "Subscribe & Save" on one of our packs, you will only be charged for the first pack upfront.

We will then store your payment details securely and charge you again before your next delivery is due. You'll receive an email before payment is taken.

You can view your next charge date, cancel, or amend your order and payment details any time, using your customer portal. We will email you the link to your portal to manage your subscriptions once you have made your purchase.

Yes!

You can cancel any time on your customer portal. You will be emailed a link to this when you purchase one of our packs on "Subscribe & Save".

Any problems, please email us at info@russellandatwell.com

Any questions, comments or if you just want to say hello, please email us at info@russellandatwell.com

Alternatively, you can find us on:

Instagram

Facebook

Twitter

For press queries, please contact Alex at Right Hand PR alex@right-hand.co or talk to us directly on pr@russellandatwell.com

I am a retailer - how do I stock your product?

We have been trading for over a year now and are predominantly sold online. However, we are listed in an increasing number of quality Delis and Cafes, currently mainly in the Midlands and London area.  Watch this space or sign up to our newsletter here to follow future developments.

If you are interested in listing us in your store, we like to ask 3 questions:

1) Do you have foody customers who are interested in what they eat and prepared to pay more for quality products?

2) Do you have a well-maintained fridge in-store where the fresh chocolates can be chilled, browsed and bought?

3) Fresh Chocolates is a new idea for many customers - are you able to sample and/or tell people about our chocolates in your store to drive trial?

If the answer to the 3 questions above is 'yes', then we believe our chocolates are a good fit for you.

You can order our number one selling retailer-only starter pack right here on our website.

For larger orders, or if you have any queries, please get in touch with us by email on: sales@russellandatwell.com. We'd love to be sold in your store!