BBC DRAGONS' DEN 25TH APRIL 2024 UPDATE: WE ARE EXPECTING A SIGNIFICANT NUMBER OF ORDERS, SO THERE MAY BE A DELAY TO OUR NORMAL TIMINGS. WE WILL PRIORITISE EXPRESS DELIVERIES AND PACK AND SEND THE REST AS SOON AS WE CAN. THANK YOU FOR YOUR PATIENCE AND FOR SUPPORTING OUR SMALL BRITISH STARTUP.

How often do you post out?

We post every weekday, although in Summer we avoid Fridays for Standard Deliveries and occasionally pause deliveries if the weather is too hot. Deliveries are made Monday-Saturday depending on the quality of your local Royal Mail service.

When can I expect my order?

We aim for delivery within 5-7 working days of you placing your order. Standard Delivery is free. 

Once your order has been despatched, you will receive a confirmation email with a tracking link. Our standard deliveries are sent using Royal Mail 48 and usually arrive within 2-3 working days of being sent. The drop of honey acts as a wonderful natural preservative and keeps your chocolates deliciously fresh during transit.

What if I'm in a hurry?

We offer an 'Express Delivery' for an extra £1.99 to cover our costs - these packages will be prioritised within our system and typically sent out same-day if you order before 9am. They will be sent by RM24 (like first class post) usually arriving in 24-48 hours. Express deliveries are sent Monday to Friday.

What it it's hot?

In the summer during a heatwave, we temporarily pause posting to avoid you having hot-chocolate delivered!

Multiple orders and reducing packaging:

We like to keep things simple and in doing so reduce environmental footprint - so we will try to pack your order into as few a number of boxes as possible (usually just one). If you order multiple packs and need to keep them separate, please let our customer team know on info@russellandatwell.com asap after placing your order - together with order number and name.

And finally...

Please note that we are a chocolate business (not a courier!) so we are in the hands of Royal Mail who are normally very good, but do occasionally make mistakes - do let us know if there is a problem and we will do our best to fix it!