SUMMER UPDATE 26th July - please place an order with Express + Ice delivery if you need your chocolates urgently. If you can wait, we will resume shipping second half of next week. 

July '24 update

We're going to be trialling new postal services in July on some orders as an alternative to Royal Mail. Our chocolates  are exactly the same, but your label & delivery may be slightly different - e.g. 'standard' will become '2-day' and 'Express will become 'one-day' (we're testing Amazon) - do let us know any feedback if you notice!

Summer delivery:

Our chocolates are made with real food like fresh organic cream, so we like to take extra care during warmer months to ensure they reach you in optimum condition. The drop of wildflower honey helps to keep the chocolates deliciously fresh in transit. Through most of our lovely British summer, the weather is fine for chocolates, but there are always hot spells. We watch the weather carefully and if sunny/ above 22 degrees will usually pause delivery until the weather cools.

If it's urgent and you're worried about the heat, then please use 'Express plus ice' for £4.99 - we pack the chocolates with an ice-pack and extra sizzle to keep it cool in-transit - we will post this out on all but the very hottest days

How often do you post out?

We post every weekday, although in Summer we avoid Fridays for Standard Deliveries and occasionally pause deliveries if the weather is too hot. Deliveries are made Monday-Saturday depending on the quality of your local Royal Mail service.

When can I expect my order?

We aim for delivery within 5-7 working days of you placing your order. Standard Delivery is free. 

Once your order has been despatched, you will receive a confirmation email with a tracking link. Our standard deliveries are sent using Royal Mail 48 and usually arrive within 2-3 working days of being sent. The drop of honey acts as a wonderful natural preservative and keeps your chocolates deliciously fresh during transit.

What if I'm in a hurry?

We offer an 'Express Delivery' for an extra £1.99 to cover our costs - these packages will be prioritised within our system and typically sent out same-day if you order before 9am. They will be sent by RM24 (like first class post) usually arriving in 24-48 hours. Express deliveries are sent Monday to Friday.

  What if I'm in a hurry and it's hot?

In the summer, we watch the weather carefully and if sunny/ above 22 degrees will usually pause delivery until the weather cools. If it's urgent and you're worried about the heat, then please use 'Express plus ice' for £4.99 - we pack the chocolates with an ice-pack and extra sizzle to keep it cool in-transit - we will post this out on all but the hottest days.

Multiple orders and reducing packaging:

We like to keep things simple and in doing so reduce environmental footprint - so we will try to pack your order into as few a number of boxes as possible (usually just one). If you order multiple packs and need to keep them separate, please let our customer team know on info@russellandatwell.com asap after placing your order - together with order number and name.

And finally...

Please note that we are a chocolate business (not a courier!) so we are in the hands of Royal Mail who are normally very good, but do occasionally make mistakes - do let us know if there is a problem and we will do our best to fix it!