Delivery and freshness
Over the summer we watch the weather carefully and may temporarily pause postage, especially on 'standard' if the weather is hot.
Please see our 'heat' guide below.
Please note that our stock typically has 4+ weeks of life on it (we don't think you'll need that long!)
Standard delivery
Standard delivery is free for orders over £17 (3 pouches or more) - otherwise there is a small charge of £2.99 to help us cover postage costs.
How often do you post out?
We post every weekday, although in Summer we avoid Fridays for Standard Deliveries and occasionally pause deliveries if the weather is too hot. Deliveries are made Monday-Saturday depending on the quality of your local Royal Mail service.
When can I expect my order?
Standard Delivery typically takes 2-3 working days using Royal Mail RM48 service. We aim to get orders placed by midday out the same working day. Standard orders placed over the weekend can take an extra day, if we're very busy.
If urgent, choose Express Delivery at checkout. Order by midday, 70% are received the next working day using RM24 Royal Mail Service. Express orders over the weekend are prioritised on Monday morning.
Once your order has been despatched, you will receive a confirmation email with a tracking link. The drop of honey acts as a wonderful natural preservative and keeps your chocolates deliciously fresh during transit.
What if I'm in a hurry?
We offer an 'Express Delivery' for an extra £2.99 to cover our costs and the extra postage - these packages will be prioritised within our system and typically sent out same-day if you order before 9am. They will be sent by RM24 (like first class post) usually arriving in 24-48 hours. Express deliveries are sent Monday to Friday.
What if I'm in a hurry and it's hot in the summer?
In the summer, we watch the weather carefully and if sunny/ above 22 degrees will usually pause delivery until the weather cools. If it's urgent and you're worried about the heat, then please use 'Express plus ice' for £4.99 - we pack the chocolates with an ice-pack and extra sizzle to keep it cool in-transit - we will post this out on all but the hottest days.
Multiple orders and reducing packaging:
We like to keep things simple and in doing so reduce environmental footprint - so we will try to pack your order into as few a number of boxes as possible (usually just one). If you order multiple packs and need to keep them separate, please let our customer team know on info@russellandatwell.com asap after placing your order - together with order number and name.
And finally...
Please note that we are a chocolate business (not a courier!) so we are in the hands of Royal Mail who are normally very good, but do occasionally make mistakes - do let us know if there is a problem and we will do our best to fix it!